Refund Policy

At AyurvedicTea, customer satisfaction is our priority. Please read our refund policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.

2. Return Eligibility

You may request a return or replacement if:

• You receive the wrong product.
• The product arrives damaged or defective.
• The product is expired or not in usable condition.

To request a return, please contact us within 48 hours of receiving your order and provide clear photos or videos of the product.

3. Non-Refundable Items

Refunds or returns are not applicable in the following cases:

• The product has been opened or used.
• The product was damaged after delivery.
• The return request is made after 48 hours of delivery.
• Change of mind or personal preference after purchase.

4. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be made through bank transfer or mobile financial services, depending on the available option.

5. Replacement Policy

If the wrong or damaged product is received, we will provide a replacement at no additional cost after verification.

6. Shipping Charges

• Shipping charges are generally non-refundable.
• If the mistake is on our part (wrong or damaged product), we will bear the replacement shipping cost.

7. Contact for Refund Requests

To request a refund or replacement, please contact our customer support with:

• Order Number
• Full Name
• Mobile Number
• Photos or videos of the product
• A brief description of the issue

Our support team will review your request and provide further assistance as quickly as possible.

Thank you for choosing AyurvedicTea.